Customer Help

Welcome to KingPins Help Desk

Our Help pages have the answers to most of your questions. If you can’t find the answer here, please contact us so that we may answer you.

Frequently Asked Questions

How do I order?

Orders can be emailed, faxed or sent by letter mail depending on your time-line. Stock pins orders are typically placed by you on the internet but phone orders can be placed by calling Nicole at 888.278.1668.
At all times we respect your privacy. Please view our Privacy policy for more details. For your convenience, we accept Visa, MasterCard and American Express credit cards.
Your sales representative, Nicole Halladay takes full responsibility for your order. Nicole will be your contact from start to finish. Nicole will coordinate: artwork design; liaise with our Order and Fulfilling department; and send to you tracking details of your shipment.
Looking for a custom design? We suggest you fill out our online Request for Quotation form. Please be sure to include your artwork if you have any prepared, and we will send you your custom price quote - usually the same day.

How much will my custom product cost?

Kingpins has some of the best competitive pricing available today. We 100% guarantee quality and satisfaction. Custom products are sold on a custom basis - we determine your needs and then quote accordingly. If budget is a concern, we will adjust the custom product design and features to that end. If the product is to be a once in a lifetime presentation, we again adjust the product features accordingly.

Our no-nonsense pricing includes:

  • FREE Delivery to the destination of your choice
  • FREE Design Service and Design Consulting
  • FREE Industry Standard Color matching
  • Automatic online tracking of your order
  • Over 55 years of Business Experience
  • Privacy policy
  • BBB® Online Reliability membership
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What if I don't like the product?

All products are inspected by us before shipping. If there is any error or defect in the items, it will be corrected at no cost to you. We stand behind our products 100%. If we can't make it right for you, we refund your money. That's hard to believe for a custom product!
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How long does it take to produce and ship?

Typically custom products are made within 10-15 business days after final approval of your design. It then usually takes 2-3 business days for Fedex® delivery to your doorstep. Stock pins are sent the following business day. Rush Delivery is available should you require it for all our products.
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Why should I order from KingPins?

  1. Established in 1968, International Coats of Arms (another subsidiary) was established. They still design and produce custom product to the highest standards for use in the corporate, military and municipal market to this day. Kingpins claims it's heritage from this long standing company sharing the tradition of quality and service from the same office.
  2. Behind your representative Nicole, stands our Support teams: order expediters, graphic artists, product shippers, accounting and management staff. As a team, we ensure your order is timely, and always exceeds our highest quality standards. We are the only company that provides 100% satisfaction guarantee on custom products and we've been doing that for 55 years!
  3. We only produce custom product for the intended recipients. In other words, we respect all trademarks, copyrights and if in question will refuse an order unless we feel the people ordering have the complete authority of the design they wish to produce.
  4. Moreover, Kingpins offers many more benefits that other suppliers simply cannot:
    • Free Artwork & Design
    • Free Full Color Proof
    • Free FedEx Shipping in North America
    • 100% Satisfaction Guaranteed
    • 55 Years Experience
    • BBBOnline Reliability Program®
    • Copyright and Design Confidentiality
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Can I see a sample of your work?

Yes, Nicole can proudly send you samples of any of our work! We can often mail out samples showing the different types of pins, and/or some different design ideas. There is no charge for these samples.
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Do I need to have artwork for my Logo?

No, some people provide us a sketch or explain to us what they want. If there are logos involved, we can sometimes get them for your web site or they can be emailed or faxed to us. Whatever the design, you receive a full color proof for your approval before you order. For those people who have prepared artwork, the ordering process is faster. Please see our art guidelines for more information.
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Can I get a Pre-production sample before full production of my Order?

Certainly. To make the samples of your pin, the die or mold must be made, and we do have to charge for this. The good news is, if you go ahead with your pin order, the die has already been made and we can credit the mold charge back to you! Refer to our Contact Us page for further details.
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Contact Us
633 Norris Crt, Units 1 & 2
Kingston, ON, K7P 2R9
P: 888.278.1668

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633 Norris Crt, Units 1 & 2, Kingston, ON, K7P 2R9
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